NY Business Insights

'Innovation and the service experience'

We crafted a rich rewarding experience tailored for Jaguar Land Rover 2018/19 New York Customer Service Delegates. Providing the opportunity for delegates to gain actionable learning and insights in an immersive and experiential learning environment, while enjoying a taste of New York’s rich and diverse culture.

A feature of the program was the highly engaging workshop with world renowned expert on Innovation, Bryan Mattimore of The Growth Engine. Generated to inspire participants through practical knowledge and tools to better understand their customers. Cultivating incentive reward travel with enriching educational experiences that bring participants to exciting destinations to connect, motivate and learn with world-class thought leaders has set a new standard of bespoke experiences seen by Jaguar Land Rover.


The Details

The experiential learning method enables participants to learn and identify with the experience, organisation, and establish how to be powerful change advocates within their organisation
Delegates walked away with creative thinking tools that are applicable in their daily work lives.
Generation of distinctive and implementable ideas to improve the delegates quality of customer experience.


So many great memories were created on this trip. Awesome learning atmosphere and brilliantly organised program. The team at Destination has gone above and beyond in its new insight program, didn’t know learning could be fun.

168 Greville Street
Prahran, Victoria 3181
Phone: +61 3 9544 9600
Glenn: +61 419 883 107