During these very challenging times I still believe at a fundamental level that the value of our business is in the capacity and commitment of our employees. Recently, and for obvious reasons, I have been asking myself, what does engagement and success looks like now?
I am of the view that positive challenges that motivate and require of our employees, in terms of their experience, knowledge and effort, are more important than ever.
A feeling of striving and development must permeate the firm not stagnation (or worse). There must be a sense, even if implied, that the business, as a collective, will do all it can to come out stronger and better equipped on the other side.
All employees contribute value to the firm in some way. Our people must be enabled to ask, what does value look like now in my role and how can I make my contribution? We can enable employees to find ways to reapply their talents (they too must play their part).
It is also important to redouble our recognition efforts. Effective recognition not only motivates but let’s others know this is the new normal in terms of how we together strive to succeed. It also builds trust and commitment.